IKNOX runs a support desk in Sydney, Australia to provide remote support to users, administrators and operators of business functions running on Amazon Web Services (AWS), Google Cloud, Microsoft Azure and Google Workspace. We offer both pay-as-you-go, and pre-paid support to organisations who do not have required resources in-house and wish to outsource this function to a trusted partner.

Support Coverage

• All aspects of Use, Administration, Configuration and Operation of Google Workspace (100% coverage)
• Administration, Configuration and Operation of most Amazon Web Services, Google Cloud and Microsoft Azure offerings. Coverage may not be available for new and uncommon services. Feel free to ask us.

Support Channels

We offer support via phone, email or our web based issue management portal. Depending on the access granted to us, we can also remotely log in to customers' management consoles / desktops if direct interaction is required.

On-site support at customers' premises is currently not offered.

Support Options

Pay-As-You-Go (PAYG)

This support plan is suitable for organisations which have simpler deployments, need occasional extra-hands, or require expert guidance to internal teams. There is no minimum monthly support fee to be paid except for nominal Account Management Fee. Customer pay for support hours they actual use every month.

Account Management Fee covers our cost to maintain an up-to-date profile of your organisation in our system so that we can jump on your issues as soon those arrive.

Prepaid Support Hours (PSH)

This plan is suitable for organisations who expect to utilise certain number of support hours every month. Pre-purchase of support hours, in return, provides them considerable discount. Pre-Paid customer also do not pay Account Management Fee.

Pre-Paid support hours currently can be purchased in blocks of 10, 20, 50, 100, 200, and 500 hours per month.

Pricing

For pricing schedule of our support plans, contact us.